our service

Maintenance

IT Smart Solutions offers a complete, ongoing support service including new software releases and the latest bug fixes. All our staff support Microsoft products and have been trained to at least minimum Microsoft Certified Professional (MCP) status.

Maintenance Service Agreements are fixed price contracts and include the following support services:

• Hardware/Software Maintenance
• Network / Internet / Intranet / Extranet / LAN / WAN Support
• Guaranteed response times
• Restoration/reinstallation of network operating systems, major applications
• Weekly maintenance tasks
• Server file optimizations
• Monthly maintenance tasks
• Management/administration

Computer hardware and software is becoming more sophisticated and prevalent. Full management of the increasingly complex relationships between these requires a large investment in both time and training. The costs for the customer in acquiring the necessary skill sets in-house are often unable to be justified. The result of leaving a system to manage itself can be disastrous. We have considerable expertise in Total System Management and is able to offer this as part of an overall support package. With our high calibre consultants we are able to offer you up to date information and advice, to give you peace of mind that your system is being well managed and is cost effective

Communication

All support staff are contacted using "on person" mobile communications. As well as facilitating office to engineer communication, We can also provide immediate support by allowing customer access to the helpdesk or an engineer, so that many problems can be solved without the need for an on-site visit, therefore saving you time and money.

Support

IT Smart Solutions offers a full support service for Messaging and GroupWare installation. On completion, you will receive full documentation (for example, on Microsoft Exchange administration). If required, we will also provide software releases and the latest bug fixes.

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